Terms of Use
Independent Directions
Last Updated: July 2026
1. Acceptance of These Terms
By accessing or using the Independent Directions website ("Website"), you agree to be bound by these Terms of Use.
If you do not agree with these Terms, you should not use this Website.
These Terms may be updated from time to time. Your continued use of the Website constitutes acceptance of any updated Terms.
2. About Independent Directions
Independent Directions provides information, guidance and referral services designed to assist veterans, first responders and their families in identifying and connecting with relevant support services, programs and resources.
The information available on this Website is provided for general informational purposes only.
3. Scope of Information Provided
The information provided on this Website is intended to assist veterans, first responders and their families to identify and access relevant services, resources and support options.
Independent Directions does not provide medical, psychological, psychiatric, legal or financial advice through this Website. Decisions relating to health, treatment, legal rights or financial matters should be discussed with appropriately qualified professionals.
4. No Emergency Service
Independent Directions is not an emergency service.
If you or another person is in immediate danger, requires urgent medical assistance, or is experiencing a crisis, contact emergency services on 000 or attend the nearest emergency department.
For mental health emergencies or crisis support, contact an appropriate crisis support service immediately.
5. Referrals to Third-Party Services
Independent Directions may provide information about or referrals to third-party organisations, service providers, government agencies, community groups or support programs.
Independent Directions seeks to connect individuals with services and resources that appear relevant to their circumstances based on the information available at the time.
However, Independent Directions:
Does not own or control third-party organisations;
Does not guarantee the availability of any service;
Does not guarantee eligibility for any program;
Cannot guarantee the suitability of a service for a particular individual;
Cannot guarantee outcomes arising from services delivered by third parties; and
Is not responsible for the actions, omissions, advice or services provided by any third-party organisation.
A referral or recommendation made by Independent Directions does not guarantee acceptance into a program, eligibility for services, funding approval, treatment outcomes or the ongoing availability of support.
Any decision to engage with a third-party service remains the responsibility of the individual.
6. Website Content
Independent Directions takes reasonable care to ensure the information published on this Website is accurate and current at the time it is published.
However, information relating to external services, funding programs, eligibility requirements, contact details, community resources and support options may change without notice and may not always reflect the most recent information available from third-party organisations.
Where information may affect eligibility, funding, treatment, service availability or other important decisions, users should confirm current details directly with the relevant organisation or provider.
Independent Directions does not warrant or guarantee the ongoing availability, suitability, accuracy or completeness of information provided by third-party organisations, government agencies, community groups or external service providers.
While we make reasonable efforts to maintain the Website, we do not guarantee that:
The Website will be available at all times;
Access to the Website will be uninterrupted;
The Website will be free from technical errors or defects; or
The Website or downloadable content will be free from viruses or other harmful components.
Website content may be updated, modified or removed without notice.
7. Service Availability
Independent Directions may determine, in its discretion, whether a particular enquiry falls within the scope of its services.
We reserve the right to decline or discontinue assistance where a matter falls outside our expertise, available resources or service capacity.
8. Limitation of Liability
To the maximum extent permitted by law, Independent Directions will not be liable for loss, damage, cost or expense arising from:
The acts or omissions of third-party organisations or service providers;
Changes to third-party services, support programs, eligibility requirements, funding arrangements or service availability;
Interruptions to website availability beyond our reasonable control;
Reliance on information supplied by third-party organisations that is subsequently found to be inaccurate, incomplete or outdated; or
The actions, decisions or services of organisations to which a referral has been made.
Independent Directions is not responsible for changes made by third-party organisations to their services, eligibility criteria, funding arrangements, contact details, availability or program requirements after information has been published on this Website.
Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or any other applicable legislation.
9. Intellectual Property
Unless otherwise stated, all content published on this Website is owned by or licensed to Independent Directions and is protected by applicable intellectual property laws.
Website content includes, but is not limited to:
Text
Graphics
Logos
Branding
Images
Educational materials
Resource guides
Documents
Website design and layout
You may access and view Website content for your personal use in connection with obtaining information about Independent Directions and its services.
Except as permitted by law, you must not reproduce, publish, modify, adapt, create derivative works from, store, display or otherwise use any Website content without the prior written permission of Independent Directions.
Nothing in these Terms transfers any intellectual property rights to you.
10. User Conduct
You agree not to:
Use the Website for any unlawful purpose;
Interfere with the operation, security or functionality of the Website;
Attempt to gain unauthorised access to systems, networks or data;
Introduce malicious software, viruses or harmful code;
Misrepresent your identity or affiliation;
Use the Website in a manner that could harm Independent Directions or other users.
Independent Directions reserves the right to restrict or terminate access where these Terms are breached.
11. Links to External Websites
This Website may contain links to third-party websites for your convenience.
Independent Directions does not endorse, approve or control the content, products, services, information or privacy practices of external websites.
Independent Directions is not responsible for the content, availability, security or privacy practices of third-party websites.
Users should review the relevant terms, conditions and privacy policies of any external websites they choose to access.
12. Privacy
Your use of this Website is also governed by our Privacy Policy.
By using this Website or submitting information through contact forms, email communications or other interactions, you acknowledge that Independent Directions may collect, use and store your information in accordance with our Privacy Policy.
13. Australian Services
Independent Directions was established to support Australian veterans, first responders and their families.
Our services are designed for individuals located within Australia and are delivered in accordance with Australian laws, services and support systems.
Any personal information collected through this Website will be handled in accordance with applicable Australian laws.
If you access this Website from outside Australia, you acknowledge that your information may be transferred to and processed in Australia.
14. Changes to the Website
Independent Directions may modify, suspend or discontinue any part of the Website at any time without notice.
We are under no obligation to maintain any particular content, feature or functionality and may update information, resources or services as required.
15. Governing Law
These Terms of Use are governed by the laws of New South Wales, Australia.
The parties submit to the jurisdiction of the courts of New South Wales in relation to any dispute arising from or relating to these Terms or the use of this Website.
16. Contact Us
If you have any questions regarding these Terms of Use, please contact:
Independent Directions
Email: triage@independentdirections.com.au
Website: https://independentdirections.com.au